MillysStore Terms & Conditions

 

Definitions:-

 

'MillysStore' / 'The Company'

DNA Designs Limited t/a MillysStore.

 

'the Customer'

the person who purchases goods from the web site or gifts from the Gift List.

 

'the Recipients'

the persons for whom the gifts are purchased. In the case of multiple recipients of a Gift List, the instructions and/or the signature of any one of them shall be binding upon them all.

 

"the Gift List"

the list set up by the Recipients for the Wedding or Event.

 

'the MillysStore Service'

the facility to create and manage a web site and Gift List on line together with guest purchase facilities and the fulfillment service to source, assemble and deliver goods purchased from the company's web site or Gift List.

 

'MillysStore products'

the list of products and gifts featured on the MillysStore website are available for the Recipients to create their Wedding List or for general purchase.

 

'Service period'

the period from the date from order of goods or from initial registration by the Recipients to the time all items ordered by the Customers have been delivered.

 

'Consultant'

a dedicated personal adviser provided by MillysStore free of charge whose job is to provide advice and assistance to the Recipients through the service period.

 

1. Order Placement and Purchase of goods

 

Orders shall be placed with the company accompanied by full details of a valid credit card account. Such account shall be debited with the price of the order as follows:

a. prior to dispatch of the ordered goods in the case of a straightforward purchase

b. at the time of order placement in the case of a gift purchase from a Gift List

 

2. Prices

 

MillysStore will determine the price for any item appearing on its website. Should the price of an item change after it has been purchased, but before it has been received by the customer or Recipients, the price of the item will be the latest price. Should the item be exchanged for a credit, the amount of the credit will be the amount paid by the customer.

In certain instance Millysstore reserves the right to take partial or full payment upon reciept of the order. No such payment will ever be taken without prior notification and agreement of the customer.

 

3. Price Promise

 

MillysStore is committed to providing best value for money and will price match any products appearing on its web site provided that the Company is notified within 7 days of receipt of the goods and will refund the price differential subject to the following conditions:

The comparison must be with exactly the same item brand, model, colour, size etc. and the competitor must have the item in stock for immediate delivery.

The competitor's price must be available to the general public - MillysStore is unable to meet a negotiated or special price for particular customers e.g. individually negotiated or special discounts for store card holders.

MillysStore will not price match with entities such as membership clubs, market stalls, duty free shops, non UK websites and closing down sales. We will require printed proof of the competitor's offer and any 'hidden extras' such as postage, packing and delivery charges need to be added to the competitor's offer in order to compare the goods on equivalent terms. Any free gifts offered by MillysStore will not be included with price matched products, unless their equivalents are offered by the competitor.

Where a customer requests us to price match an item seen elsewhere, but not yet ordered from MillysStore, our best efforts will be made to meet this price subject to stock availability, and the terms above.

 

4. Delivery Address

 

The customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, MillysStore cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to us due to such a delivery failure, MillysStore has the right to charge the customer for the re-shipment of the goods to the correct address. MillysStore is not obliged to re-stock and refund the cost of the goods.

 

5. Returns and Exchanges

 

5.1 Gift List purchases

Items purchased may be exchanged by the Recipients prior to the Gift List being closed.

 

5.2 General Purchases

To return any items other than discrepancies and faulty or damaged items, please contact Milly's Store by telephone, letter, fax or email within 7 (seven) days of their receipt. Milly's Store will not authorise the return of unwanted items after this time. No goods may be returned without prior authorisation. The cost of returning and insuring the items is the responsibility of the customer. All returns must be sent back safely packed, unused, in their original undamaged packaging and fit for resale. Refunds will only be made when the items have been safely received and inspected. Any import duties and original delivery costs are non-refundable.

 

5.3 In the event of your receiving any discrepancies or any faulty or damaged items, please contact Milly's Store by telephone, letter, fax or email within 3 (three) days of their receipt, together with an image of the damaged or faulty item.

No claims for discrepancies and faulty or damaged items will be accepted without such notification or after this time. Upon receipt of your notification, Milly's Store will then contact you regarding your claim. Any returns must be authorised by Milly's Store in advance and Milly's Store will accept no responsibility for unauthorised returns.
All returned items must be in their original condition, unused and safely packed in all their original undamaged packaging, fit for re-sale. Refunds will only be made upon the safe receipt of authorised returns.

Any goods received by the customer or their designated recipients which are damaged, faulty or not ordered will be replaced without charge or refunded providing that the company has been notified within 3 days of receipt and that the goods are returned to the company in the condition detailed above within 7 days.

Please note that at peak times refunds can take approximately up to 5 - 10 working days.

 

5.4 The Company will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

 

6. Cancellations

 

6.1 General Sales

Any customer's order for goods offered on the Company's web site, other than on a Gift List, may be cancelled at any time prior to dispatch.

 

6.2 Gift List

Orders placed from a Gift List by a donor can not be cancelled after the Company has issued notification that it has received payment for the gift or its equivalent which is then deemed to be the property of the Recipients notwithstanding that its delivery is still outstanding.

 

7. Item Availability & Discontinuations

 

MillysStore will always use its best endeavours to meet forecast dispatch dates. However the Company shall not be held responsible for any consequences of delays in delivery, howsoever caused.

 

8. Delivery Charge

 

Our free delivery policy applies to all Millys products and to all mainland UK postcodes except:
- Certain clearance and special deal products
- The Scottish Highlands and Islands
- All UK off-shore islands
- Channel Islands *
- Northern Ireland

* Orders to the Channel Islands will have the VAT deducted and relevant shipping charges applied upon receipt of the order.

 

Please note that payment is not taken at the point of placing your order on-line, and we will contact you to agree a shipping cost before any payment is taken.

 

9. Overseas Deliveries

 

Deliveries to non UK mainland addresses can be provided, subject to extra charges to cover the additional cost of carriage, insurance etc.

Please note that payment is not taken at the point of placing your order on-line, and we will contact you to agree a shipping cost before any payment is taken.

 

10. Quality of Goods and Warranty

 

All product warranties offered by MillysStore are those of the manufacturer or supplier and MillysStore offers no further warranty beyond these.

 

11. Confidentiality

 

Any personal data relating to customers taken by MillysStore will be used solely for that purpose; MillysStore will not rent or sell any of its customers' personal information.

 

12. Acceptance

 

12.1 MillysStore reserves the right to:-

a. Decline or cancel an order or a Gift List at any time at its discretion;

b. Amend these terms & conditions at any time without prior notice

 

13. Order Acceptance

 

By placing an order or registering a Gift List with MillysStore the customer/Recipients agree to accept the Company's terms and conditions.

 

14. Gift Vouchers

 

Gift Vouchers can only be used to purchase products from MillysStore for 12 months from their date of issue. Vouchers cannot be exchanged for cash.

 

15. Coupons

 

Coupons can only be used to redeem products from MillysStore up to the face value of the coupon, any balance due must be settled at checkout. Coupons cannot be exchanged for cash and are only valid within the dates specified. Only one coupon per household is allowed with offers.

 

16. Accuracy

 

Whilst every effort is made to ensure that all the information displayed on the website is fully accurate MillysStore will not be responsible for any consequences of errors and omissions and reserves the right to amend or correct any entries or omissions that may occur without liability.

 

17. These Terms and Conditions are governed by English Law.

 

Gift List - Additional Terms & Conditions

 

1. Setting up and purchasing from a Gift List

 

1.1 By setting up and registering the Gift List the Recipients are accepting the Company's terms and conditions and the date of the setting up of the Gift List will be deemed to be the date of registration

 

1.2 MillysStore undertakes to provide the MillysStore Service.

 

1.3 All Customers purchasing gifts for the Recipients are by so doing deemed to have accepted all the Company's terms and conditions.

 

2. Protected Deposits and Advance Payments - Gift List Purchases Only

 

Gift List customers' advance payments will be deposited in a Millys Store Gift List Client Account which will be protected from all claims by third parties and will only be released:-

 

2.1 to MillysStore upon proof of dispatch of the gifts upon the authority of the Recipient which shall be given to the Company within three months from the Wedding or Event date or nine months from the setting up of the Gift List whichever is the earlier; or

 

2.2 to the Recipients of the gifts in the form of a gift voucher to the purchase value of any undelivered gifts #valid for 12 months from its date of issue# if dispatch of the goods is not authorised by the dates referred to in 2.1; or

 

2.3 to the Recipients of the gifts upon the appointment of a Receiver or Administrator of MillysStore. In such event 15% of the advance payments will be retained as an administrative charge. On submitting the order the Customer's gifts #or monetary equivalent# are deemed to have been gifted to the Recipients. Any Interest accruing on MillysStore Gift List Client Account will belong to MillysStore

 

3. Consultation

 

Whilst offering an on-line gift list service, MillysStore will discuss any aspects of the Company's products and services with Customers or Recipients, either by phone, email, or at its offices in Manchester.

 

4. Alterations to Lists

 

Whilst MillysStore will not divulge registrants' log-in details to anyone who is not an employee of MillysStore we regret we cannot accept liability for the effects of any changes made to a Gift List as a result of unauthorised access. Recipients who create a list shall select a password which allows them to manage their list of un-purchased items at any time.

 

5. Stock Availability

 

5.1 The Company will not allocate or order selected gifts until the Gift List is closed and the selection of gifts purchased has been confirmed by the Recipients. The lead time in obtaining out of stock items can be up to12 weeks from ordering by the company and this will determine the earliest potential dispatch date of the gifts to the Recipients as all gifts are to be delivered to them in a single consignment unless arrangements to the contrary have been specifically agreed.

 

5.2 The delivery of goods purchased from a Gift List is protracted by its nature and it may occur that availability of specific items ordered may be withdrawn during such period. In such a case the Company shall offer to supply to the Recipients an alternative item or a gift voucher to the same value.

 

6. Gift List Withdrawal and Refunds

 

Recipients may withdraw a Gift List prior to its closure by notifying MillysStore in writing. All gifts ordered prior to such notification shall then be delivered to the Recipient. In the event that all the Recipients request the Company to refund the cost of the gifts ordered to the donors the Company will do so after retention of a 20% administration charge.

 

No cash refunds or settlements can be made against any Gift List outstanding balances other than for the reason stated above.