The Milly's website remains open for business, however there is a longer processing & delivery timescale on all orders.
We are operating a small team to comply with the social distancing measures in place, but endeavour to process and despatch all orders within 2-5 working days. Please note, at peak trading times, we may take a little longer.
We can still offer an Express Delivery service for Next Working Day delivery, subject to stock availability. Please note, we must be notified via email, by 11am on the working day prior to the delivery. The express delivery charge to most UK postcodes is £6.95.
We will be operating Monday - Friday, between 9am - 5pm. This will mean no order(s) will be despatched over the weekend.
Our customer care team are now working from home and our phone lines are currently closed, so the best way to contact Milly's is by emailing info@millyskitchenstore.co.uk.
(Please allow up to 2 working days for a response).
We are following all the relevant advice to keep our team and customers safe and working with our partnered couriers to help avoid signing for parcels.
Royal Mail and our nominated couriers have adopted "contact free delivery", and customers will not be asked to sign or use the handheld units.
The delivery driver will knock on your door and step back, allowing you to retrieve your parcel.
The delivery driver will ask your name and mark that the parcel has been received.
Where applicable, some parcels may be left safe; this excludes all bladed items, which will still be sent using the UPS age verification delivery service.
For all online orders, we have taken all the necessary measures to ensure your order(s) are processed and despatched in a way that mitigates any risk. We have stepped up the level of
cleaning on site to achieve even higher standards of cleanliness.
We are maintaining a safe social distance in our warehouse environment and our despatch area has been expanded to ensure all workstations are more than 2 meters apart.
We only take payment for your products when we are ready to despatch your order. Once your order has been processed and dispatched, please see below for estimated courier transit timescales.
Your purchase may be split into multiple consignments and these may be shipped separately.
Domestic orders will be shipped via one of the following delivery services. Please see below for the timescales of delivery to most UK Mainland postcodes.
Nominated Courier:- 2 to 5 Working Days (Signature Required)
UPS:- 1 to 2 Working Days (Signature Required)
Royal Mail 24HR Tracked/Signed - 1 to 2 DaysRoyal Mail 48HR Tracked/Signed - 2 to 3 Days
** We can offer an express delivery service for next working day delivery if required. Please note we must be notified by 1pm on the working day prior to the delivery. The standard cost to most UK postcodes is £6.95. Please call 01204 803070 to check stock availability and to request this service to be added to your order.
We endeavour to process and despatch all orders as quickly as possible, but it may take us 2-5 working days to process your order. Please note, at peak trading times, we may take longer to process orders.
An email will be sent to the registered email address advising on the courier used and the tracking number for your order once the order has been despatched.
Where mobile numbers have been provided for consignments despatched by UPS, Royal Mail or Amazon logistics, SMS text notifications may also be sent with additional delivery information.
If you have any queries about delivery or the status of your order, please email info@millyskitchenstore.co.uk or call +44 (0)1204 803070.
The customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, MillysStore cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to us due to such a delivery failure, MillysStore has the right to charge the customer for the re-shipment of the goods to the correct address. MillysStore is not obliged to re-stock and refund the cost of the goods.
England, Wales, Scotland £0.00 to £49.99 3.49 £50.00 PLUS FREE Scottish Highlands & Islands £0.00 to £49.99 6.95 £50.00 to £149.99 9.95 £150.00 PLUS FREE Scilly Isles, Isle of Man, Northern Ireland £0.00 to £49.99 6.95 £50.00 to £199.99 9.95 £200.00 PLUS FREE Channel Islands £0.00 to £49.99 19.95 £50.00 to £399.99 24.95 £400.00 PLUS FREE Sweden, Spain, Slovenia, Slovakia (Slovak Republic), Romania, Portugal, Poland, Netherlands (Holland), Monaco, Luxembourg, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland (Republic of Ireland), Italy, Latvia, Lithuania £0.00 to £99.99 27.95 £100.00 to £499.99 49.95 £500.00 PLUS FREE Switzerland, Norway £0.00 to £49.99 19.95 £50.00 to £299.99 39.95 £300.00 PLUS 59.95 United States, Canada £0.00 to £49.99 24.95 £50.00 to £499.99 49.95 £500.00 PLUS 99.95 Rest of World We do not take payment until we are ready to despatch. Please enter your NO OBLIGATION order and upon receipt, before payment is taken, we will contact you with a competitive shipping quote.