The customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, MillysStore cannot be held responsible for any resulting incorrect delivery or non-delivery. Should shipments be returned to us due to such a delivery failure, MillysStore has the right to charge the customer for the re-shipment of the goods to the correct address. MillysStore is not obliged to re-stock and refund the cost of the goods.
Items purchased may be exchanged by the Recipients prior to the Gift List being closed.
Items purchased may be exchanged by the Recipients prior to the Gift List being closed.To return any items other than discrepancies and faulty or damaged items, please contact Milly's Store by telephone, letter, fax or email within 14 (fourteen) days of their receipt. Milly's Store will not authorise the return of unwanted items after this time. No goods may be returned without prior authorisation. The cost of returning and insuring the items is the responsibility of the customer. All returns must be sent back safely packed, unused, in their original undamaged packaging and fit for resale. Refunds will only be made when the items have been safely received and inspected. Any import duties and original delivery costs are non-refundable.
In the event of your receiving any discrepancies or any faulty or damaged items, please contact Milly's Store by telephone, letter, fax or email within 3 (three) days of their receipt, together with an image of the damaged or faulty item.
No claims for discrepancies and faulty or damaged items will be accepted without such notification or after this time. Upon receipt of your notification, Milly's Store will then contact you regarding your claim. Any returns must be authorised by Milly's Store in advance and Milly's Store will accept no responsibility for unauthorised returns. All returned items must be in their original condition, unused and safely packed in all their original undamaged packaging, fit for re-sale. Refunds will only be made upon the safe receipt of authorised returns.
Any goods received by the customer or their designated recipients which are damaged, faulty or not ordered will be replaced without charge or refunded providing that the company has been notified within 3 days of receipt and that the goods are returned to the company in the condition detailed above within 7 days.
Please note that at peak times refunds can take approximately up to 5 - 10 working days.
The Company will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.